Help

Got a question or need some help? Give us a call or drop us an email

Who are Indicator?

Indicator offers technical and documentary solutions designed to meet the needs of tax and compliance professionals.

Read more about Indicator at www.indicator.co.uk.

Contacting Us

How can I contact you?

Our team are located in Ashford, Kent in the UK and can be contacted via https://indicator.co.uk/pages/contact, customer.services@indicator.co.uk and +44 (0)1233 653500.

The Ordering Process

1. Contact us and speak to a member of our Sales Team who will take your order and explain what the Client-link Service includes.
2. Once you have place your order, a member of our development team will get in touch with you to discuss our requirements in more detail. Your will be asked to complete a questionnare and provide information abut you business, a design requirement, and forward further relevant information
3. For editorial content, we will forward instructions on how to include the content on your website.
4. For websites, you can preview the website we have prepared and suggest adjustments. Once it is approved we will prepare to make it live.
5. When editorial content is in oplace or your website is live, your client-engagement newsletter will be achivated.

Editorial Content

1. How can I have your content within my website?

   We supply a simple iframe codes that you can put in the appropriate pages.

2. How often is the content updated?

   All our content is frequently updated every few days.

3. How will this look in my website?

   Our iframe codes will fit in seamlessly with your website and pages provided.

4. How do you launch my new website?

   Once your site is ready to be launched we will provide you with instructions to follow to make you domain name show your new website.

Emailing & GDPR

1. Do you send emails out on my behalf?

   Yes, our website and editorial content solutions include, at no additional cost, scheduled newsletters featuring the most recent tax related news and headlines. These include your branded logo, any additional branding, and links back to your website.

2. Can I send emails out myself?

   Yes, you will be able to send your own emails using our in-house email solution. You can send scheduled emails or random emails.

3. Is there a limit to how many emails I can send?

   Using our in-house email solution there isn’t a limit on how many emails are sent and the number of recipients.

4. What about GDPR?

   All the contacts in your mailing list can opt-in to receive newsletters and news from your firm. They must also opt-in for any other communications from you such as marketing or promotional emails. This can be specified in the privacy policy page in your website.

My subscription

How can I renew my subscription?

We'll send you a renewal invoice in plenty of time. It will explain the payment options. If you pay your invoice promptly, your subscription will continue without interruption.

How do cancel my subscription?

We require 2 month notice period to cancelling your subscription. Contact us via https://www.lefebvre-uk.co.uk/uk/contact-us.

How many users from my business/company/partnership can access the online solution?

Your subscription only entitles one user to access the Client-Link service.

Technical & Legal

What is your policy on cookies?

The content is for your own use. You can only share content with your client or other third parties on a one-to-one basis on condition that you clearly acknowledge Lefebvre Knowledge Ltd and Tax Essentials for Advisors as the source, it is not edited in any way and you do not attempt to pass it off as your own. You cannot use the content on your own website and in your own newsletters (electronic or paper), not even if you acknowledge Lefebvre Knowledge Ltd and Tax Essentials for Advisors as the source. Read our "Terms & conditions" for more detailed information.

Is it OK to share your content with my clients or other third parties?

You can only our share content:

• on your website
• via social media
• via newsletters by email

Who owns the copyright of the content on the online solution?

Indicator is the copyright holder of all content unless otherwise expressly stated.